Shift Leader for IU's Global Research Network Operations Center
This past March, Internet2 held its Global Summit in Chicago to give out awards to those who helped make the company into what it is today. IU alumn MaRita Ward took home one of those awards. Ward received the Gender and Diversity award for her work at GlobalNOC. The awards from Internet2 also help provide funding so that female IT professionals can go to the conferences held by Internet2.
“It was really an honor because on top of winning the award, IU partnered with Internet2 to send me to the conference” Ward said. “It really showed how much my team believes in my abilities and me.”
Ward began working at GlobalNOC as a general support technician. A year later she was promoted to NOC Service Desk Shift Lead in Indianapolis. Her current role specifically works as a call center for support, trouble ticket management, support coordination and workflow support according to their website.
The company is located at Indiana University and IU’s own President Michael McRobbie founded GlobalNOC. Ward said he wanted to provide high-availability networks for the community, specifically those in the Research and Education field. Having GlobalNOC at IU has great benefits for the community said Ward.
“Being at IU enables us to be a centralized focal point for network support in the Research and Education community” Ward said. “Furthermore it allows the GlobalNOC to foster unique/beneficial relationships within this same community.”
Social media plays a large part in how many companies function today. At GlobalNOC, this is no exception Ward said. She said they also are working on certain social media accounts, like Twitter, to provide more information for their customers.
“We do have a Twitter account, but we are reevaluating the type of information we want to provide and what works best for our followers/customers,” Ward said.
For Ward, her role in the company plays an important role as being a leader for her team. With her day-to-day tasks, the service desk is always helping customers 24/7. Ward said the necessity for companies to have leaders cannot change and will always be an importance for years to come.
“I think we’ll begin to see more roles like mine pop up and progress; we work in an area that is ever changing and so our responsibility as leaders in these positions is evolve not only ourselves but also our team as well,” Ward said.
Ward said that working for GlobalNOC has been rewarding to be a part of the Research and Education community. The role that the company plays for the community helps push their efforts forward.
“The most rewarding part of working for the GlobalNOC is being apart of the Research and Education community; knowing that the role we play allows these positive advances to continue” Ward said. ”It’s a good feeling knowing what we do, makes a positive impact in the world.”